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Help Desk IT

Workplace:
Warsaw (Poland) Burakowska street, No. 14 (Forest Campus)

Your responsibilities:

  • Providing 1st line technical support, answering support queries via phone, Service Now & email for all UGI EAST Team (PL,CZ,SK,HU,RO)
  • Recording all queries using Service Now as the main tool for IT support, documents, evidence, procedures, knowledge base and task allocation
  • Carrying out user administration duties on Active Directory and various other platforms 
  • Resolving user queries within target timelines
  • Complying with agreed business SLA’s
  • Diagnosing and resolving queries through remote control software tools
  • Documenting and maintaining Help Desk policies and procedures
  • Co-ordinating business applications support/upgrades working closely with vendors 
  • Managing any other tasks assigned allocated by a line Manager  

 

Our requirements:

  • University degree in IT field or final years of studies
  • Working knowledge of English both verbal and written
  • Well organized and structured 
  • Ability to prioritise own tasks
  • Team player
  • Ability to work independently with accuracy and diligence
  • Strong user engagement and communication skills

 

What we offer:

  • Flexible working time
  • International & dynamic environment
  • Life insurance
  • Private medical care
  • Lunch pass 
  • Holiday founds
  • Development opportunities
  • Referral program
  • Charity initiatives  

To apply for our position, please send your CV to the address: rekrutacja@amerigas.pl, adding in your CV the clause:

 

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

 

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