Back Office Specialist

Location in Warsaw, Burakowska 14


  • Deliver high-quality customer service through processing customer data in the system. Implementing process improvements.

Your responsibilities:

      • Processing customer, contract and pricing data entry in the system
      • Generating and reconciling invoices, updating pricelists
      • Assisting and coordinating information flow with other teams in leveraged and retained organization
      • Drafting, storing, verifying and archiving documentation
      • Preparing reports
      • Supporting sales staff in handling and documenting customer accounts
      • Following and contributing to the communication procedures, guidelines and policies
      • Taking incoming customer calls, emails or chat; resolving basic customer queries


Core elements related to this role

      • Excellent written and verbal communication skills
      • Customer centric
      • Strong attention to detail
      • Sales/back office processes knowledge and understanding
      • Understand the business requirements and be able to talk to the customer about the technical aspects of the product


Our requirements

      • 2 years’ experience in similar position
      • Working knowledge of English both verbal and written
      • MS Office knowledge
      • Self-reliance
      • Facility for multi-tasking, prioritizing and managing time effectively
      • Comfortable working both individually and as part of a team
      • Decision-making skills



  • Previous experience in customer support and familiarity with our industry as preferred ▪ Logistic processes knowledge

What we offer

  • Flexible working time
  • International & dynamic environment
  • Life insurance
  • Private medical care
  • Lunch pass 
  • Holiday founds
  • Development opportunities
  • Referral program 
  • Charity initiatives


To apply for our position, please send your CV to the address:, adding in your CV the clause: I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


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