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Customer Care Specialist

Location in Warsaw, Burakowska 14

Objective

  • Selling company’s products to existing customers, activating & retaining customers, providing solutions to customer queries.

Your responsibilities:

      • Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers
      • Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment
      • Build a relationship with the customer
      • Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
      • Proactive customers activation and retention
      • Handling incoming calls related to orders of company’s products from our customers
      • Identify areas of improvement and convey trends in customer calls to leadership
      • Assisting and coordinating information flow with other teams in leveraged and retained organization 
      • Following and contributing to the communication procedures, guidelines and policies 
      • Navigate multiple software applications and technologies simultaneously

 

Core elements related to this role

      • Excellent written and verbal communication skills Hungarian 
      • Customer centric
      • Sales processes knowledge and understanding
      • Ability to prioritise a changing to-do list 
      • Openness to discuss with customers ▪ Strong attention to detail
      • Understand the business requirements and be able to talk to the customer about the technical aspects of the product

 

Our requirements

      • Min. Bachelor’s degree 
      • Proficiency in Hungarian language 
      • Working knowledge of English and Polish
      • Working from the office min. 2-3 days a week 
      • Min. 2 years’ experience in similar position
      • Ability to conduct sales conversations 
      • Self-reliance
      • Facility for multi-tasking, prioritizing and managing time effectively
      • Decision-making skills
      • Comfortable working both individually and as part of a team
      • Expert in Microsoft Office package

 

Asset

  • Master’s degree
  • Previous experience in customer support and familiarity with our industry as preferred
  • Logistic processes knowledge 
  • Sales experience

What we offer

  • International & dynamic environment
  • Hybrid & Remote working 
  • Life insurance 
  • Private medical care 
  • Cafeteria
  • Lunch pass 
  • Holiday founds
  • Referral program
  • Charity initiatives

 

To apply for our position, please send your CV to the address: rekrutacja@amerigas.pl, adding in your CV the clause: I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

 

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