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Customer Care, Sales & Retention Team Leader

Location in Warsaw, Burakowska 14

Objective

  • Collaborating with the team to ensure business growth and supporting the existing customer portfolio. Continuously identifying and creating structured plans and executing sales activities to achieve sales budgets and margin targets for the particular customer segment.
  • Leading the team as a mentor and developing this team, which is the key to our long-term success, as well as ensure we hit our collective high customer service level.
  • Constantly seeking for in-scope process productivity and efficiency improvement areas and working as a team member to implement those.

Your responsibilities:

      • Assisting sales manager in developing and implementing sales strategy
      • Buildings a strong, high performing team motivated to effectively execute their given objectives and sales targets
      • Leading a team of subordinates to deliver high quality customer service
      • Managing entire selling process staying in close contact both with customers and the company’s related internal departments
      • Defining Sales Team KPI’s and objectives to achieve market specific sales targets
      • Developing processes and policies required to maintain effective sales metrics & budget targets
      • Retention actions plans implementation and motivating the team to deliver company goals
      • Making outbound customer calls, selling company’s products to existing customers
      • Supporting team in complicated customer requests and negotiations
      • Price renegotiation 
      • Ensuring effective reporting of all activities
      • Building and maintaining strong, long-lasting customer relationships
      • Coordinating information flow with other teams in leveraged and retained organization
      • Following and contributing to the communication procedures, guidelines and policies
      • Constantly seeking for in-scope process productivity and efficiency improvement areas and working as a team member to implement those 
      • Continuously identifying and creating structured plans and executing sales activities to achieve sales budgets and net margin targets for the particular customer segment

 

Core elements related to this role

      • People management skills
      • Experience in leading sales teams
      • Strong negotiation and communication skills 
      • Strong bias for customer satisfaction Experience in successfully building and maintaining a customer base
      • Proactive self-starter and problem solver
      • Knowledge of international business environment, operations and practices
      • Very good interpersonal skills, able to influence peers and interact with the rest of the team 
      • Excellent written and verbal communication skills
      • Openness to discuss with customers 
      • Strong attention to detail

 

Our requirements

      • Master’s degree
      • 4 years' experience in similar position including sales
      • Ability to multi-task, prioritize and manage time effectively
      • Self-driven, results-orientated with a positive outlook and a clear focus on high quality and business profit
      • Ability to work as part of a team 
      • Proficiency in English both verbal and written
      • Advanced knowledge of Excel – experience in creating reports, pivot tables (macros nice to have)

 

Asset

  • Previous experience in customer support and familiarity with our industry as preferred
  • Familiarity in CRM systems 
  • Proficiency in other European language (Czech, Slovak, Hungarian, Romanian)

What we offer

  • International & dynamic environment
  • Hybrid & Remote working
  • Life insurance
  • Private medical care
  • Cafeteria
  • Lunch pass
  • Holiday founds
  • Referral program
  • Charity initiatives

 

To apply for our position, please send your CV to the address: rekrutacja@amerigas.pl, adding in your CV the clause: I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

 

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