Customer Care Specialist CZ/SK
Location in Warsaw, Burakowska 14
Core elements to this role
- Sales and negotiation skills
- Excellent written and verbal communication skills
- Openness to discuss with customers
- Strong attention to detail
Your responsibilities:
- Making outbound customer calls, offering company’s products to existing customers
- Proactive customers activation and retention
- Incoming orders taking
- Taking incoming customer calls, resolving customer queries
- Assisting and coordinating information flow with other teams in leveraged and retained organization
- Following and contributing to the communication procedures, guidelines and policies
Our requirements | Must have
- University degree
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work as part of a team
- Working knowledge of English both verbal and written
- Proficiency in Czech or Slovak
- Working hours: 8am to 4 pm
- Working calendar according to SK/CZ holidays
Asset
- Experience in working with customer master data and master data cleansing processes
- Proficiency in other European language
What we offer
- International & dynamic environment
- Hybrid & Remote working
- Private medical care
- Christmas and annual bonus
- Cafeteria
- Lunch pass
- Life insurance
- Holiday funds
- Employee referral program
- Corporate sports team
- Bike parking
- Charity initiatives
- Integration events
