Customer Care, Sales & Retention Specialist

Location in Warsaw, Burakowska 14

Role objective

    • Delivering high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.

Core elements to this role

      • Excellent written and verbal communication skills in Czech
      • Customer centric attitudeAbility to react in fast changing to-do list
      • Sales processes knowledge and understanding
      • Understand the business requirements and be able to talk to the customer about the technical aspects of the product

Your responsibilities:

          • Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers
          • Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment
          • Build a relationship with the customer
          • Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
          • Handling incoming calls related to orders of company’s products from our customers
          • Identify areas of improvement and convey trends in customer calls to leadership
          • Assisting and coordinating information flow with other teams in leveraged and retained organization
          • Following and contributing to the communication procedures, guidelines and policies
          • Navigate multiple software applications and technologies simultaneously


Our requirements | Must have

          • Minimum Bachelor’s degree
          • Working knowledge of English and Czech both verbal and written
          • Min. 2 years’ experience in similar position
          • Self-reliance
          • Ability of multi-tasking, prioritizing and managing time effectively
          • Decision-making skills
          • Comfortable working both individually and as part of a team
          • Good knowledge of Microsoft Office package



      • Previous experience in customer support and familiarity with our industry
      • Proficiency in other European language (Polish, Slovak, Hungarian or Romanian)
      • Logistic processes knowledge
      • Sales experience

What we offer

      • International & dynamic environment
      • Hybrid & Remote working
      • Private medical care
      • Christmas and annual bonus
      • Cafeteria
      • Lunch pass
      • Life insurance
      • Holiday funds
      • Employee referral program
      • Corporate sports team
      • Bike parking
      • Charity initiatives
      • Integration events



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