Delivering high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.
Core elements to this role
Excellent written and verbal communication skills in Czech
Customer centric attitudeAbility to react in fast changing to-do list
Sales processes knowledge and understanding
Understand the business requirements and be able to talk to the customer about the technical aspects of the product
Your responsibilities:
Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers
Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment
Build a relationship with the customer
Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
Handling incoming calls related to orders of company’s products from our customers
Identify areas of improvement and convey trends in customer calls to leadership
Assisting and coordinating information flow with other teams in leveraged and retained organization
Following and contributing to the communication procedures, guidelines and policies
Navigate multiple software applications and technologies simultaneously
Our requirements | Must have
Minimum Bachelor’s degree
Working knowledge of English and Czech both verbal and written
Min. 2 years’ experience in similar position
Self-reliance
Ability of multi-tasking, prioritizing and managing time effectively
Decision-making skills
Comfortable working both individually and as part of a team
Good knowledge of Microsoft Office package
Asset
Previous experience in customer support and familiarity with our industry
Proficiency in other European language (Polish, Slovak, Hungarian or Romanian)
