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Customer Care, Sales & Retention Specialist (Bulk Segment)

Location in Warsaw, Burakowska 14

Your Responsibilities

    • The purpose of the role is selling company’s products to existing customers, activating & retaining customers, providing solutions to customer queries in Poland. Delivering high-quality customer service is by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.

To succeed in this role, you need to have:

      • Excellent written and verbal communication skills
      • Sales and negotiation skills
      • Sales processes knowledge and understanding
      • Ability to priorities a changing to-do list
      • Openness to discuss with customers Strong attention to detail
      • Understand the business requirements and be able to talk to the customer about the technical aspects of the product
      • Working knowledge of English  
      • Native knowledge of Polish

Your responsibilities:

          • Making outbound customer calls, selling company’s products to existing customers
          • Price renegotiation with existing customers
          • Proactive customers activation and retention
          • Incoming orders taking
          • Meeting assigned individual sales targets
          • Taking incoming customer calls, resolving customer queries
          • Assisting and coordinating information flow with other teams in leveraged and retained organization

 

Our requirements

          • Master’s degree
          • Native in Polish
          • Working knowledge of English
          • Min. 2 years’ experience in similar position
          • Self-reliance
          • Facility for multi-tasking, prioritizing, and managing time effectively
          • Decision-making skills
          • Comfortable working both individually and as part of a team
          • Previous experience in customer support and familiarity with our industry as preferred
          • Knowledge in Microsoft Office package.

 

What we offer

      • International & dynamic environment
      • Hybrid & Remote working
      • Private medical care
      • Christmas and annual bonus
      • Cafeteria
      • Lunch pass
      • Life insurance
      • Holiday funds
      • Employee referral program
      • Corporate sports team
      • Bike parking
      • Charity initiatives
      • Integration events

 

 

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